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ROBERTA is usually the first person you'll meet when you call or come into our office, as she fulfills her responsibilities at the front desk. Part of the Willes Orthodontic team from the beginning, she brings more than 40 years of dental experience–including 20 years as a dental hygienist and 20 years in the front office–to our practice. Even more importantly, though, she brings her warmth, enthusiasm, and genuine concern for each person she helps. Roberta describes her feelings for her job by saying, "I love the results we get to see as people come in to Dr. Willes to change themselves for the better, and I love that we get to enjoy them throughout this journey! They're in great hands with Dr. Willes. He is a great orthodontist, a great teacher and scholar, and a man with wonderful values. He reminds our staff that our first responsibility is to care for and serve others. He knows how to have fun, too!" |
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MARISSA combines kindness, humor, and twelve years of orthodontic expertise in fulfilling her responsibilities as RDA and Treatment Coordinator. She knows that her job is truly an opportunity to care for every patient-to make sure they understand and are comfortable with each step of their treatment. From assisting Dr. Willes in the initial orthodontic examination to explaining financial options and making insurance arrangements to coordinating initial appointments to taking photographs and x-rays, Marissa enjoys the opportunity to guide patients down the path to a happier, healthier smile. She says, "I love watching our patients' confidence grow...seeing their personalities really come out as a gorgeous smile emerges. Orthodontics really changes people's lives in such a great way! And I love that we sincerely want our patients to feel right at home. Dr. Willes truly cares about each and every person... and he makes it so much fun!" |
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LAURIE draws upon her eight years as an orthodontic assistant and RDA to fulfill many assignments at Willes Orthodontics. An accomplished chairside assistant, she has also mastered specialized skills and taken on additional responsibilities to provide our patients with the best care possible, utilizing the latest procedures and technologies. For Laurie, this is part of the appeal of orthodontics-the opportunity to continually learn and grow and tackle new challenges. An even greater appeal, however, is the personal aspect: "I love the interaction between patient and assistant. In orthodontics, we get to see patients on a regular basis, and it's a great feeling when you get to see them so happy to have a great smile!" She adds, "Dr. Willes is a great person to work for. He is very kind and understanding. He is also very willing to help and teach. He has made this a fantastic place-to work or to be a patient!" |
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JOLENE began her association with Willes Orthodontics years ago as one of our awesome patients. Now she is on the other side of the experience, enthusiastically calling upon her five years as an assistant and RDA to cheerfully and adeptly fulfill her duties at chairside. Jolene chose to work in orthodontics because of her positive experiences as a patient here, and now she is making sure she gives our current patients the best care in return. Jolene says that one of her favorite things is "getting to know the patients throughout their treatment, and making them feel comfortable and having them know they can trust the work that I do." About the work that Dr. Willes does, she says, "He is a perfectionist and wants to make sure every patient gets the best treatment and smile possible." She continues, "I really love seeing the end result of treatment and seeing our patients enjoy their new smiles!" |
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CYNTHIA brings three years of orthodontic experience, enthusiastic dedication, and an east-coast perspective to Willes Orthodontics. Her impressive work ethic and sense of commitment are a real asset to the office, and patients appreciate her always warm and welcoming smile. Cynthia says that she genuinely enjoys assisting patients through the many steps of orthodontics, and especially appreciates seeing their reactions "when the braces come off and they finally see their beautiful new smile." In addition to enjoying the positive experience the patients have, Cynthia says that she loves being able to work where everyone is so wonderful-the patients, other staff members, and "a great orthodontist who loves what he does!" |
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HEIDI loves being part of the Willes Orthodontic team, even though she's usually doing it from home. As Dr. Willes's wife and stay-at-home mom to their four children, she utilizes her spare time and her background in journalism and public relations to oversee the marketing aspects of the practice, from writing newsletters and office literature to taking pictures for the website to scheduling Dr.Willes's community speaking events to planning patient contests and ordering fun give-away items. She also pays the office bills–and she can make a Costco run with the best of 'em! Her favorite part of being on the team, though, is being able to attend staff meetings and staff lunches and any other opportunity she has to associate with the incredible people that are Willes Orthodontics. As for the doctor himself, Heidi thinks he's the greatest! But, of course, she's biased.
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